[Updated 29-May-2005, 4:20pm EST]
I found this in a PubSub feed and enjoyed reading it... Apparently, Ken Dyck of Waterloo, Ontario recently came across a Windows bug and couldn't figure out the proper procedures to report it. So, he did the obvious. He used the "mention them and they will come" method by simply posting the bug report to his blog:
I finally decided to report the bug here instead of Microsoft's award-winning support site, in the hopes that some clueful Windows Update developer with a PubSub feed might happen by it and spend two minutes fixing it. Are you that developer? Please fix it. [Link]
Robert Scoble of Microsoft confirms that folk at Microsoft saw Ken's message and were discussing it internally. He says, in part:
"blogs are changing how customers talk with us and thanks to PubSub and other blog search engines we can watch for customers having troubles.[Link]"